Train travel protection and benefits for Italy train travelers

What's Included?

Get 1GB worth of data for free

Worried about staying connected to the internet while in Italy? Your RailAid purchase includes an E-SIM with1GB worth of data for free. No physical SIM card required. Activate easily with a QR code. Read more here

3 months premium Italy Magazine subscription

Get premium travel inspiration from one of the most trusted sources for everything Italy. Stay up to date on all things Italy with insider information from Italy experts!

Access to ItaliaPass Lounge

The ItaliaPass Lounge at Rome's Termini Station is an oasis of calm in the hectic world of Italy's busiest train station. From April 1st 2024, use the free Skype room and WiFi, enjoy an espresso and the snack or drinks of your choice.

Priority assistance

Before traveling and while in Italy, RailAid members have access to the following toll-free line and priority email: RailAid@italiarail.com or calling 1-877-4RAILAID (1-877-472-4524)

Free changes, no questions asked

Don't let unexpected plan changes on your upcoming High-Speed train trip ruin your travel experience. If you purchased your order on italiarail.com, we'll help you book a new ticket, no questions asked!

100% refund on cancellations

We offer a 100% refund on your upcoming High-Speed train ticket cancellations for an order purchased on ItaliaRail.com. That's our guarantee to you!

Late Train RailAid

If you experienced a delay in your train arrival, you may be eligible for compensation under EU regulations. We will assist you in submitting your claim, so you can receive the compensation that you are entitled to.

Travel delays and disruption

RailAid covers additional travel expenses up to the limit provided if your departure on a High-Speed train is delayed for more than 4 hours or a replacement ticket refund for delays of 12 hours or more if you cancel you trip.

Fine fighter protection

If you receive any fines while traveling on a high-speed train in Italy with a ticket purchased on italiarail.com, don't worry! We will provide a refund.

Baggage and travel documents protection

If your baggage or travel document is lost, stolen, accidentally damaged, or destroyed during your trip, we'll pay you up to the limit provided.

Emergency medical

In case of a medical emergency, your RailAid protection includes cover for some of your medical expenses, evacuation to the nearest medical facility, and repatriation to your home address if necessary. Travel confidently with our support.

Personal accident

While in Italy, we cover discretionary costs for expenses directly incurred as a result of accidental bodily injury, funeral costs, or repatriation of mortal remains for you, your travel companion, or immediate family member.

Limits on Benefits

Some of your RailAid benefits have specified limits.

Travel delays and disruption

Delay in excess of 4 hours:

- Limits: Up to USD $50 per person

- Maximum amount to be paid in excess: NIL

Delay of over 12 hours: We will pay up to USD $200 towards;

- Cost of replacement ticket / incremental costs for alternative ticket (same class as original travel); or

- Overnight accommodation if no alternative service departing the same day (max 3 Star - Room only costs)

Excess: NIL

Baggage and travel documents protection

Applies for loss, damage or theft of personal belongings while on a trip

- Single articles limit: USD $100 per person

- Valuables limit: USD $100 per person

- Maximum: USD $500 per person

Maximum amount to be paid in excess: USD $50

Emergency medical

Including expenses incurred in the Repatriation of the Member to their Country of Domicile

Limits: Up to USD $20,000 per person

Maximum amount to be paid in excess: USD $100

Personal accident

Applies due to death, loss of limb or loss of sight as a result of accidental injury while boarding, traveling on, or disembarking a high-speed train. Must be reported immediately to the Rail Authorities and receive local medical treatment.

Limits: Up to USD $5,000 per person

Maximum amount to be paid in excess: NIL

Pricing

Get $99 worth of value for only:

$ 29
  • 29 USD for up to 2 people. Costs USD 5 per person from the 3rd traveller
  • Get 1 GB Worth of Data for free
  • 3 months premium Italy Magazine subscription
  • Access to ItaliaPass Lounge from April 1st
  • Priority assistance
  • 100% Refund on Cancellations
  • Free Changes, No questions Asked
  • Late Train RailAid
  • Travel Delay and Disruption Expenses Protection
  • Fine Fighter Protection
  • Emergency Medical Expenses Protection
  • Baggage and Travel Documents Loss Protection
  • Personal Accident Protection

How do I use RailAid?

Here's what happens next:

01

Complete your purchase

Click the "Buy RailAid" button to go to the purchase page. Complete your purchase and add your information.

02

Get the instant benefits

You will receive some of your benefits instantly. Feel free to start to enjoy RailAid and reach out to us with any questions.

03

Submit a claim when needed

Provide all the necessary details on the "Submit Your Claims" page and we'll process your request as soon as possible.

Frequently Asked Questions

RailAid benefits cover all High-Speed trains with a specific train ticket order purchased on Italiarail.com
RailAid protection is valid for all High-Speed trains in a single order purchased on italiarail.com, as long as the trip has not already taken place
Yes! RailAid benefits still apply, except the benefits on 100% refund on cancellations and Free ticket changes.
RailAid covers 2 people maximum at USD 14. Additional travelers will cost USD 5 each
Read more about how to install and activate your E-SIM here
Submit a claim by completing this form