Thank you for your purchase!
How to redeem your RailAid® benefits
Here's all you need to know about the details of your benefits. If you ever have any issues, contact us at railaid@italiarail.com so we can help.
1GB data
You will receive a "Purchase Confirmation and E-SIm activation" email shortly. It has all the relevant information you need to install and activate your E-SIM, including links to FAQs. You can also read more about your E-SIM here
3 months Italy Magazine premium membership
You will receive details of your membership within 48 hours of your purchase.
Access to ItaliaPass Lounge (from April 1st, 2024)
Use the free WiFi, and enjoy an espresso and the snack or drinks of your choice. Simply provide your RailAId email address for access.
Other Benefits
For all other benefits, please complete the claim form linked here to redeem your benefits. We will reach out to you as soon as possible to follow up.